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RMV Driver Control Unit Internship Summer 2022

About MassDOT:

An agency on the move, the Massachusetts Department of Transportation (MassDOT) takes great pride in connecting the Commonwealth’s residents and communities. Powered by a growing data-analytics discipline – and working in conjunction with municipalities, public agencies and the private sector – we’re finding new ways to improve the Bay State’s transportation infrastructure.

MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth.

MassDOT’s divisions include: Highway, Aeronautics, Registry of Motor Vehicles, Rail & Transit, and Planning & Enterprise Services. There are approximately 3,600 employees across the organization.

Summary of the Driver Control Unit:

The Driver Control Unit (DCU) oversees the issuance and adjudication of license suspensions and revocations and general daily operational oversight for the staff conducting administrative hearings relative to license and registration suspensions. DCU also administers the commonwealth’s ignition interlock program, provides public access to many agency records, and collects reinstatement fees. DCU components include Hearing Officers, Court Records and various related safety programs and furnishes requestors such as state prosecutors with certified documents. Additionally, the Driver Control staff oversees the immediate action needed during fatal accidents, medically related suspensions and immediate threats and coordinates with local law enforcement to deliver the suspension notification and cease their ability to operate a motor vehicle. The driver control unit is also responsible for the chemical test refusal appeal program. Additionally, through our administrative staff we execute the summons & subpoena requests and court record requests to certify and make available official registry documents for the purposes of our business partners.

Position Summary:

The Driver Control Unit intern will report to the Director of the Driver Control Unit and support operational enhancement projects aimed at making RMV services more accessible and aid the various constituent categories in their journey towards the reinstatement of their driving privileges. This position will liaise with various public and private entities and build project proposals to partner with non-RMV entities. This position will also review and develop communication improvement opportunities within the various channels and RMV publications such as website, call center and social media. 

Duties and Responsibilities:

The responsibilities in this position are varied but generally fall within the following subject matter areas:

  1. Assist in conducting diligent research to ensure drivers requiring an administrative hearing remain in compliance with statutory and regulatory obligations
  2. Coordinate with state and local government entities to propose educating various entities on the RMV’s policies and procedures to aid constituents through the administrative hearing process. 
  3. Prepare materials for use on the RMV website, mailings, social media and contact center for constituents to better understand the legal requirements of various license suspensions including the pathway towards reinstatement using the various service channels to prompt an administrative hearing.
  4. Assist in communication to customers for various needs by the department in addition to responding to customer inquiries via voicemail and email.
  5. Assist in notifying other states of the administrative hearing process in Massachusetts.
  6. This person needs to be able to manage multiple tasks with concurrent timelines and be very detail oriented, independent, pro-active, and organized. It is also critical for this person to be able to communicate effectively both verbally and in writing.

Qualifications and Requirements:
  • At least 3 years completion of a bachelor’s degree program
  • Ability to work in a fast paced, deadline-oriented environment, with multiple competing priorities and timelines
  • Strong communication (both verbal and written) and interpersonal skills.
  • Ability to work effectively and collaboratively in a team environment.
  • Solution-oriented attitude, with excellent time management and organizational skills.
  • Experience and interest in criminal justice, law, and/or public administration.
  • Proficiency with the Microsoft Office suite, particularly with Microsoft Word and Microsoft Excel.
 

Qualifications

 
This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days
 
Must be enrolled in a bachelor's or graduate degree program for fall 2022.
 
All job applications must be submitted online through MassCareers to be considered.
· For questions regarding the job posting, email alaina.seitz@dot.state.ma.us.
· For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
· For a disability‐related reasonable accommodation or alternative application method, call ADA Coordinator, Heather Ulesoo – (617) 851-9447.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.