Complaint Investigation Tech
- Responsible for implementing and maintaining the effectiveness of the quality system.
- Perform routine testing (physical, chemical or functional) on products returned from the field due to a customer complaint, using a variety of lab equipment.
- Summarize and record all test data and maintain proper documentation of all lab work.
- Process customer returns in a timely manner in accordance with ISO and FDA QS Reg.
- Support company goal for timeliness of complaint investigations and closures.
- Knowledge of regulations and standards affecting IVD? s and Biologics.
- Must have good written and oral communications skills.
- Must possess good laboratory practices, including handling of chemicals and
hazardous material.
Qualification & Experience:
- Investigating returned products in order to resolve customer complaints regarding
them blood glucose meters, strips & sensors.
- The Technician will document complaint investigations in the Complaint Handling System.
- The Technician will also use troubleshooting equipment like, mustimeters,
oscilloscopes,
- test fixtures, microscopes, etc. to complete the investigation.
- Experience in the Medical Device / Biotech Industry is preferred.
- Knowledge of Electronic Troubleshooting is preferred.
- Fast learner and ability to follow written work instructions of SOP’s is preferred.
- Good documentation skills are a must.
- Good computer skills are essential for this job, since data entry of investigation results
is a primary part of the job.
- Ability to focus while performing repetitive and routine investigations is a must.
- Great fit for workers with Manufacturing, Inspection, and Assembly experience.
- Minimum education required is H.S. Diploma or equivalent (such as GED)
- An Associates (Two year) degree in Electrical Engineering or other Science is a great
fit for this job.
- Recent college graduates with a Bachelor’s degree in Engineering or other subject may
be considered; but please note that candidates with a Bachelor’s degree are not an ideal
fit for this entry level position.