Medical Assistant/Receptionist

Welcome to Charm City Medical Center. We are an outpatient opioid treatment program in West Baltimore. We opened up about a year and half ago. We help clients facing substance abuse, psychiatric and mental health-related diseases/illnesses. We train our MAs on how to do everything on the job. We look for candidates who are ready to work in a fast-paced environment, have strong attention to detail, and can operate in a dynamic environment. Our MAs are a vital part of our organization, and the job description is listed below:

Patient Reception & Customer Service

• Welcome all patients and visitors professionally.
• Verify patient identity upon arrival.
• Determine the purpose of each visit.
• Check patients into the EMR/EHR.
• Maintain efficient patient flow throughout the clinic.
• Answer incoming telephone calls and patient inquiries promptly.
• Monitor clinic communication systems throughout the day.
• Provide appointment reminders and patient instructions..

Patient Intake & Registration

• Complete new patient registration.
• Verify demographic, insurance, and identification information.
• Create and maintain patient profiles in Methasoft.
• Capture and upload patient photographs.
• Complete Front Desk Intake procedures.
• Obtain electronic signatures for required documentation.
• Coordinate intake progression with physicians and counselors.
• Notify appropriate clinical staff of new patient arrivals.

Scheduling & Patient Coordination

• Schedule physician, counselor, therapist, nursing, and intake appointments.
• Coordinate same-day appointments whenever possible.
• Manage appointment reminders.
• Schedule follow-up visits.
• Monitor provider schedules for availability.
• Coordinate patient movement between departments.
• Place and remove dosing holds when patients attend appointments.
• Schedule missed counseling, therapy, and physician appointments.

Clinical Support

• Record patient vital signs during intake.
• Perform urine drug screen collections.
• Conduct observed and non-observed collections as required.
• Prepare, label, document, and refrigerate specimens.
• Upload drug screen documentation into Methasoft.
• Maintain urine tracking logs.
• Coordinate laboratory specimen shipments.
• Assist nursing staff with patient flow and operational support.
• Prepare clinical supplies as needed.

Patient Monitoring & Case Coordination

• Review patient alerts and flags during every check-in.
• Create, update, and resolve patient flags.
• Document absences and missed appointments.
• Coordinate required follow-up visits.
• Ensure patients complete required counseling, physician, and treatment appointments.
• Assist with patient re-engagement after absences.
• Support continuity of care through interdisciplinary communication.

Insurance & Compliance

• Perform daily EVS eligibility verification.
• Update insurance information.
• Coordinate insurance follow-up for ineligible patients.
• Fax required regulatory documents to partnering clinics.
• Maintain HIPAA compliance at all times.
• Secure confidential patient records.
• Maintain accurate electronic documentation.

Administrative Operations

• Complete daily opening procedures.
• Complete daily closing procedures.
• Monitor clinic equipment and report operational issues.
• Process incoming and outgoing faxes.
• Organize patient documentation.
• Maintain operational logs and tracking spreadsheets.

Collaboration

• Coordinate with physicians, nurses, counselors, therapists, HR, billing, and administration.
• Communicate patient concerns promptly.
• Support clinic workflow improvements.
• Participate in team meetings and operational initiatives.
• Maintain a patient-centered, collaborative work environment.