Summer RMV Customer Assistance Support Service Centers

• Interacts with customers to respond to inquiries and complaints.
• Issues licenses, identification cards and motor vehicle registrations.
• Communicates with internal and external contacts through a variety of means such as telephone, mail, e-mail, fax or in-person.
• Uses computer terminals, vision instruments, automatic testing devices and other equipment.
• Administers vision tests in accordance with agency policy.
• Operates computer equipment to create, retrieve, review, change or update driver/vehicle/business information.
• Ensure appropriate confidentiality and security of information.
• Reviews reports for compliance with state and federal guidelines.
• Collects fees (cash or check) and performs credit card transactions.
• Reconciles receipts with revenue control documents.
• Operates computer terminals with photo imaging software.
• Schedules road examinations.
• Prepares forms and other documents related to licenses, registrations, identification cards and receipts for titles.
• Amends title and registration records.
• Maintains Registry of Motor Vehicle filing systems.
• Reviews customer documents in support of transactions for accuracy and veracity.
• Conducts research for additional information from third parties (other states, state agencies, etc.) to complete transactions.
• Assists other state and local agencies with Registry of Motor Vehicle information.
• Assists customers with problem resolution.
• Provided information to the public regarding Registry of Motor Vehicle guidelines, requirements, and procedures in-person and on the phone.
• Greets customers, determines customer’s purpose, assesses readiness, and directs them to the appropriate line.
• Directs customers to Kiosks and other automated services where appropriate.
• Assess if customers have the correct forms/applications, supporting documents, and acceptable payment.
• Returns improper or incomplete forms or documents to the applicant explaining reasons for rejection and steps necessary to complete forms/applications.
• Provides checklists and assistance in completing forms/applications.
• Provides information to the public regarding Registry of Motor Vehicles guidelines, requirements, and procedures in-person and on the phone.

• South Yarmouth Service Center
• Martha's Vineyard Service Center
• Nantucket Service Center
• Brockton Service Center
• Plymouth Service Center

• Fall River Service Center
• New Bedford Service Center
• Taunton Service Center
• Attleboro Service Center

• Haymarket Service Center
• Watertown Service Center
• Revere Service Center
• Braintree Service Center

• Haverhill Service Center
• Lawrence Service Center
• Lowell Service Center 
• Wilmington Service Center
• Danvers Service Center

• Worcester Service Center
• Milford Service Center
• Southbridge Service Center
• Leominster Service Center

• Springfield Service Center
• Easthampton Service Center
• Pittsfield Service Center
• Chicopee Service Center
• Greenfield Service Center

Qualifications

• Enrolled in a full-time post-secondary educational program for the upcoming Fall semester (2022).
• Able to commit to a full-time schedule for the internship period.

• Documentation from the Registrar's Office reflecting full-time Fall 2022 enrollment.
• Print out of your Fall 2022 course schedule.